Connect with us


Warning: Don’t fall for this new Social Security phone scam

Theo Thimou,

The Social Security Administration (SSA) has a warning about a new scam involving a number showing up on your caller ID that appears to be from the SSA, but is really from criminals intent on stealing your info.

RELATED: This is the age when Clark Howard plans to start collecting Social Security

Social Security phone scam reported across the country

This particular scam involves criminals using a technique called “spoofing” to make an incoming call appear as if it’s coming from a number which it’s really not.

In this case, scamsters are making the SSA’s legitimate customer service number — 1-800-772-1213 — show up on the caller ID.

If you answer the incoming call, the person on the other end of the line claims that they’re an SSA employee and need personal info, including your Social Security number, to round out your file.

Another variation on this theme is you’re told that the SSA wants to increase your benefit payment, but need additional info to do so. A third variant involves a threat of stopping your Social Security benefits if you don’t hand over your info.

People are reporting this scam from all corners of the country, the SSA notes.

Here’s the reality…

The SSA will generally not contact you by phone for customer service issues.

However, in the unlikely event they do, it is possible that “an SSA employee may request the citizen confirm personal information over the phone,” the agency notes.

But what they won’t do is “threaten you for information or promise a Social Security benefit approval or increase in exchange for information.”

Here’s the bottom-line: You should never give your Social Security number, bank account info or other sensitive financial data to anyone making an unsolicited call to your home. Because the threat of caller ID spoofing is real.

If you get a phone call from someone claiming to be from the SSA and you aren’t sure if it’s a scam or not, hang up the phone immediately. Then call the agency back at what you know to be a legitimate number — 1-800-772-1213 (TTY 1-800-325-0778) — to find out what they wanted.

You should also go one step further and report any suspicious calls to the SSA’s Office of the Inspector General at 1-800-269-0271 or online.

Check out these other Social Security stories on

Recall alert: Macleods Pharmaceuticals pulls Losartan from shelves


Office Depot and tech support firm to pay $35 million after investigation by Jesse Jones

Jesse’s Story of the Day

Recall alert: Honda Ridgelines recalled, could catch fire after using car wash


Jesse Jones investigates medical information faxed to the wrong person

Jesse’s Story of the Day