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Small business owner fighting collections for bill she doesn't owe

Joanna Jackowich spends her days in the ring training horses and riders.  But recently she’s in a new ring, the boxing ring.  Her opponent is Century Link.

This started last summer after Century Link came out to see about installing a phone line in her horse barn.

“It was not going to be a viable option to have a hard line in.  The installer mentioned he would go back to the office and he would let the billing department know it was a no-go but unfortunately that didn’t happen,” recalled Jackowich.

Instead, the trainer was hit with an added $322 installation charge to her August bill.

“We of course called and said, it never happened.  They said, no problem, we’ll take care of it.  Then subsequently we did receive a letter from their collections company,” explained Jackowich.

For weeks Jackowich was up against the ropes with Century Link.  But, she was in this fight to win it because money’s tight on a farm.

“The margins are already razor thin,” said Jackowich.  “I have to deal with it.  They’re involving my credit now at this point.”

She contacted me and I stepped into the ring and this mess was resolved within 48 hours.

“I’m going to be relieved for the fact that it has been resolved the way it should have been but definitely quite frustrating it takes a news reporter contact or an attorney to get anything done,” expressed Jackowich.

Do you have a story you want me to check out? Call 1-844-77-JESSE (53773) or send me a message here. I’ll be part of KIRO 7 Eyewitness News most weekdays at 5:15 p.m. You can also check out my Facebook page and click here to follow me on Twitter.

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