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Nationwide CenturyLink outage impacting 911 service in parts of Washington

By: KIRO 7 News Staff , The Associated Press

Friday morning, 911 service in Washington is working in some areas after a nationwide CenturyLink outage that began Thursday caused people to be unable to reach 911.

A number of police and fire agencies say callers dialing 911 are getting a fast busy signal.

Those agencies say anyone who has an emergency should call them at direct numbers, listed below.

So far on Friday, 911 was reported to be working in Tacoma, South King, Kitsap, and parts of Thurston and Pierce counties, but agencies say people with emergencies should use the alternate numbers should problems occur again. Service had been working in Centralia, but it later went out again.

Chelan County: call RiverCom’s business line at 509-663-9911.
Island County: call 360-679-9567.
King County: please call 206-296-3311.
Bothell: 425-486-1254.
Burien: 206-296-3311.
Eastside: 425-577-5656.
Enumclaw: 360-825-3505.
Issaquah: 425-837-3200.
Redmond: 425-556-2500.
Renton: 425-430-7000 or please call Valley Com’s phone line: 253-852-2121.
Seattle: 206-583-2111, 206-625-5011 or text 911.
Snoqualmie/North Bend Police: 425-888-3333.
South King County 253-852-2121.
Unincorporated areas 206-296-3311.
University of Washington Police: 206-685-8973.
Woodinville: call 425-577-5656.
Kitsap County: For police, fire, medical for North, Central and South Kitsap call 360-308-5400, text to 911 still works. ​​​
Bainbridge Island: 360-308-5400.
Poulsbo: 360-308-5400.
Kittitas County: call 509-925-8534.
Lewis County: call 360-740-1105.
Pacific County: callers are encouraged to text 911 or call the non-emergency business lines at 360-875-9397 or 360-642-9397.
Pierce County: call 253-798-4722.
Graham: call 253-798-4722 to report an emergency.
Skagit County: call 360-428-3211.
Snohomish County: 425-407-3999.
Edmonds: 425-407-3999.
Everett: 425-407-3999.
Thurston County: call 360-704-2740.
Whatcom County: call 360-676-6911.

There is no estimate for restoration.

CenturyLink said engineers identified a problem involving a “network element” that was affecting customer services and expected to restore service within four hours.

But on Friday morning, the problem still wasn’t fixed.

We discovered some additional technical problems as our service restoration efforts were underway. We continue to make good progress with our recovery efforts and we are working tirelessly until restoration is complete. We apologize for the disruption.

The outages reported Thursday afternoon stretched from New York to California and even temporarily shut down phone services at the Idaho Department of Correction and knocked out 911 emergency call services in parts of western Washington state.

Most of the trouble appeared to be in the West.

This is not the first CenturyLink 911 outage in Washington.

It previously happened in 2014 and the state fined the company $2.8 million when more than 5,000 911 calls couldn’t be made.

The Associated Press contributed to this report.

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