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Late Amazon Prime delivery? Here’s what you can get for free!

Mike Timmermann,

Free two-day shipping is one of the main benefits of a $99 annual Amazon Prime membership, but what happens when your delivery is late?

I recently discovered that Amazon may make it up to you by extending your Prime membership for a month!

RELATED: This retail secret may trick right-handed shoppers into spending more money

Is your Amazon delivery late? Here’s how to get a free Prime extension

Here’s what happened: Over Black Friday weekend, I ordered a few supplies for a DIY home improvement project, but they didn’t show up by 8 p.m. the night they were supposed to be delivered.

I decided to call the customer service number listed on Amazon’s website, 888-280-4331, to find out what was going on.

Amazon late payment
Late Amazon delivery

Amazon’s customer service representative was very apologetic. She tracked the package and told me that she would email me with an update in the morning.

The next day I got an email that explained the package was still on its way.

At that point, I hit reply to politely ask if anything could be done to make up for the inconvenience. Amazon ended up extending my Prime membership by one month.

I’ve read that Amazon does this all the time to compensate Prime members for late deliveries.

Amazon late payment
Email from customer service

How to contact Amazon about a late delivery

To reach out to Amazon about a late delivery, the first thing you need to do is visit the Contact Us page.

Below the list of your recent orders, Amazon will ask for more details about your issue. In this case, you would select “Where’s my stuff?” and “Shipment is late.”

You’ll then be given the choice to contact Amazon via email, phone or live chat.

Amazon late payment
Amazon’s Contact Us page

Amazon may not offer to extend Prime for all late deliveries, but it doesn’t hurt to contact them and ask!

Don’t want to do the work yourself? Paribus is a free service that tracks the delivery of Amazon purchases and requests compensation for late deliveries. Read more here.

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