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Being charged for a hotel room upgrade and not receiving the upgrade. Dear Expedia customer, We will do our best to respond to your inquiry within 24 hours.Please note we can not provide the following services over email: * Booking, changing, or canceling reservations * Refund requests * Price quotes * Urgent requests regarding travel within the next 5 days Please call us for these requests at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 and reference the case number above. Thank you for choosing Expedia! Expedia Customer Support —–Original Message—– From: jeffswen@yahoo.com To: cspcustcare-en-us-x-exp@customercare.expedia.com Additional Recipients: Subject: Hotels:Payment & Receipt Sent: Aug 19, 2015 9:04:44 PM Name: jeff m swenson Itinerary Number: 1114603753991 Message: On our Hotel booking we upgraded from a single king bed room to a double bed room for $11 more per night . However the reservation does not show that. We paid for a 418sq ft room but only a 355sq ft room is on the reservation . Reply, Reply All or Forward | More travel@customercare.expedia.com Dear Expedia Customer, Thank you for contacting us about your room reservation at SpringHill Suites by Marriott Orlando at SeaWorld. We have checked the itinerary of your reservation with itinerary nu Aug 19 jeff swenson To travel@customercare.expedia.com Aug 20 I am sorry that is not true. We paid an additional $11 per night for a larger double queen room. I just went to your site and tried to book the exact package and when I choose the room I again choose the larger room at an additional fee. However, when finished booking the package the larger room was not included even though you increased the cost for the larger room. Try it yourself. Book our exact package with the larger room and you will see. From: travel@customercare.expedia.com ; To: ; Subject: RE: Hotels:Payment & Receipt – Case ID : [REQ:M-11240438] Sent: Thu, Aug 20, 2015 4:24:39 AM Dear Expedia Customer, Thank you for contacting us about your room reservation at SpringHill Suites by Marriott Orlando at SeaWorld. We have checked the itinerary of your reservation with itinerary number 1114603753991 and verified that you booked “Suite, 1 King Bed and Sofabed”. Meanwhile, if you do make any changes to your reservation directly with the hotel, does not tell travel agencies about those changes. You will continue to receive emails from us with the original information. Should you need further assistance, please call us at the numbers provided below. If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 (for callers outside the U.S. and Canada) and reference case ID: M-11240438. Thank you for choosing Expedia. Audie Expedia Customer Service Team —–Original Message—– From: jeffswen@yahoo.com Sent: Aug 19, 2015 9:04:44 PM To: cspcustcare-en-us-x-exp@customercare.expedia.com Additional Recipients: Subject: Hotels:Payment & Receipt Name: jeff m swenson Itinerary Number: 1114603753991 Message: On our Hotel booking we upgraded from a single king bed room to a double bed room for $11 more per night . However the reservation does not show that. We paid for a 418sq ft room but only a 355sq ft room is on the reservation .

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