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Verizon blocks users calls from Galaxy Note 7 devices


Months after the massive Note 7 recall, Verizon has implemented a new strategy to force consumers to give up their devices. Beginning Jan. 20, 2017, Verizon customers will no longer be able to receive or make calls except to 911.

If someone on the network places a call on a recalled Note 7 it will route their call to Verizon’s customer service department, asking the customer to give up their device.

Despite Verizon’s push for all customers to return their Samsung Galaxy Note 7’s for risk of fire, thousands of customers are still using their phone.

Customers have the option of upgrading their devices online or at a retailer. According to Verizon Wireless, whether you purchased the Note 7 on eBay, Amazon Marketplace or Craigslist, as long as it’s with the Verizon network the customer is eligible for an upgrade.

The company says all Note 7 returns are honored despite of the phones condition and can be exchanged at any time.

Any customer who upgrades to any other Samsung product will receive $100 credited to their billing account, according to Verizon. Also, if the customer wishes to upgrade to another smartphone brand they will receive $25 credited to their account.

Fortune reports, Verzion is still deciding whether or not they will start charging holdouts for the full retail cost of the Note 7.

For more information regarding Verizon’s block on Samsung Note 7 users, click here.

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