Cox Media Group National Content Desk
LONDON — A woman who used Uber to travel to a close destination said the driver took her on an extended detour when she fell asleep in the car.
Hannah Warman said she was heading home Sunday night when she decided to call an Uber instead of walking.
During the ride, she fell asleep in the car, and she didn’t wake up until an hour-and-a-half later.
When she got home, Warman didn’t realize how long she had been in the car, and she didn’t find out until the next day when she saw the email receipt for the ride.
It said that she had traveled 35.73 miles in the Uber.
According to Warman, the distance was “only a five-minute walk.”
The total charge was £84.95, or approximately $111.
“First of all, I was shocked and upset about how expensive it was because I thought the driver must’ve got lost, and I shouldn’t have been charged for his mistake,” Warman told Mashable. “Then I realized he couldn’t have got that lost because they have … the map with the start and end point would’ve been in front of him. It looks like he went the longest way around possible.”
Warman posted a photo of the irregular route on Twitter, where other people shared similar experiences.
Uber eventually contacted Warman and issued her a full refund, Mashable reported.
“We have given the rider a full refund and are speaking to the licensed driver to establish exactly what happened,” the company said in a statement. “However, our systems show that the requested destination changed 3 times during the trip. Unlike other transport options Uber’s technology records every trip and sends riders a receipt with a map of the route taken. This transparency and accountability means if there is an issue it can be quickly resolved.”
“I think people need to be aware that stuff like this goes on because there’s a blasé confidence everyone has with using Uber that maybe isn’t warranted,” Warman said. “I still believe that most Uber drivers are good, hard-working people who probably have the customer’s best interest in mind, but I think it’s too easy for the less nice ones to get away with conning people or worse.”
Read more at Mashable.