National Consumer News

This new service can make life easier for the elderly person in your life


By Charis Rebecca Brown,

A new service is available for the elderly person in your life. It’s called GoGoGrandparent, and you don’t even have to be tech-savvy to use it!

A transportation & delivery service for the non-tech savvy

If there’s an older person in your life who probably shouldn’t be driving or running other kinds of errands by themselves, GoGoGrandparent might be the solution for them. The service is available in all 50 states, and it can help elderly people run errands and order food, medication or groceries, or be transported to fun excursions safely. Basically, it’s a concierge service for folks to get what they need, or go where they need to go!

Though Uber and Lyft have made transportation cheaper and quicker, the hurdle of needing to use a smartphone is a hindrance for most older people. According to the Pew Research Center, 70% of Americans ages 65 and older do not own a smartphone.

Founder Justin Boogaard, 24, started GoGoGrandparent due to a real need he saw for his grandmother, Betty Luce. He told the San Diego Union-Tribune, “Shortly after grandma lost her vision, she broke her leg.” He described looking into caretakers and other services to help her.

“I started looking into how expensive a caretaker would be (to help with groceries, odd jobs and transportation). The prices seemed unreasonable. I’m totally a child of the 21st century. I would rather just (use an app) to pay for the groceries and pay the $6 delivery charge. But of course grandma doesn’t have access to those things. Now she does,” he says.

How it works

Rose Iacono, age 90, described using the service. “When I need (a ride), I just dial the telephone number and press 1,” she said. “When I’m ready to come home, I dial the number, and press 2 and they already know where I am. It’s really an ideal situation for me …. Being without a car, it’s a nice alternative.”

To start using GoGoGrandparent, all you have to do is call (855) 464-6872 or have the service call you. You can also have free information sent to your loved one about the service.

And here’s another neat feature of the service: If you are the family member of an elderly person, you can request updates or be notified if there are any changes on your loved one’s health!

How much it costs

Fees vary by location, but range from $2 to $4 for a base fare, $.50 to $2 per mile and up to $.20 per minute, or about $2 more than the cost of a Lyft or Uber ride. According to the FAQ, GoGoGranparent costs 50% of the cost of a cab and uses different transportation providers to give its users the best price.

Clark says of the service, “It’s such a smart concept. I think this is a great option for someone who isn’t feeling well, or they’d like to have food delivered, or someone is at a point where maybe they shouldn’t be driving anymore…I know in our family, we got to a point where we had to take my mom’s car away because she was becoming a danger to herself and others, and we set up a taxi service to help her with transportation. This is a much cheaper and quicker option… There are many opportunities for entrepreneurs right now to find ways to use technology to help people and bridge the technology divide.”


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