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System outage leaves Starbucks unable to take payments, customers report


by: Theresa Seiger, Cox Media Group National Content Desk

Starbucks fans nationwide took to social media Tuesday morning after an apparent software glitch left thousands of stores unable to process payments.

A sign posted outside a Starbucks in Covina, California, said a computer outage left employees unable to process customer transactions.

Outside a Starbucks in El Paso, Texas, a sign posted by employees said a “national outage” meant baristas could serve only a limited menu.

“You may need cash to pay today,” KFOX reporter Amy Licerio wrote in a tweet of the sign.

Some locations offered customers free drinks to make up for the problem.

It was not immediately clear how widespread the outage was, although CNBC reported that Starbucks locations across the U.S. and Canada appeared to be affected.


A barista, who was not identified, told CNBC that payment systems went down Monday night at the employee’s store. Other locations reported issues starting around 5 a.m. Tuesday. Still, others saw no issues affecting in-store systems but lost access to Starbucks’ mobile payment system.
The coffee giant did not immediately address the outage reports.
Starbucks operates more than 25,000 stores worldwide.
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