Jesse’s Story of the Day

Jesse gets details on Chrysler Pacifica Hybrid minivan recall


A West Seattle man waited months to get his hands on the new 2017 Chrysler Pacifica Hybrid minivan.  But a recall may slow him down, alongside thousands of other drivers.

Mike York purchased his Chrysler Pacifica Hybrid minivan last month. It’s an award winning first-of-its-kind hybrid minivan with an age-old problem.

“Sunday morning, I got up, had my coffee, checked my Mopar app on my phone and saw that there’s a recall,” York said.

The recall is for a potentially faulty diode in the electronics module that can lead to the engine losing power.  More than 1,300 vehicles are impacted by the recall.   York immediately called Chrysler to ask if it was still safe to drive his new minivan.

“The response was, you can still drive it,” York explained.  “If you have a problem though, let us know. And then they put me on the list for the spare part.”

But, at least York has his vehicle.  We’ve seen reports of customers who ordered their minivans months ago and haven’t received them because of the recall.

Recalls for all auto manufacturers are a pretty big deal in Seattle, according to Chris Basso at Carfax.

“The astonishing number in Seattle is that 650,000 cars have an unfixed recall on them,” Basso said.  “Those parts could fail at any time.”

In this case, Chrysler says it is unaware of any injuries or accidents related to the diode issue.  Undelivered vehicles will be serviced before customers take possession of the minivans.  Customers affected by the recall will be contacted when they may schedule service, which will be provided free of charge.

Regardless of the recall, York says he’s very happy with his new purchase.

“It’s a great van and we want to hang on to it,” York said.  “We want to make sure it works.”

Customers with questions or concerns may call the FCA US Customer Care Center at (800) 853-1403.  You can also visit the Chrysler website to learn more here.

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