First it was the Galaxy Note 7; now washing machines—Samsung has issued another massive product recall. Today, Samsung announced the recall of 2.8 million top-loading washing machines after earlier reports of the machines exploding. The washers included in the recall were manufactured between March 2011 and now.
The company received more than 700 reports of machines having vibration issues. There were nine reported injuries, including a broken jaw. Melissa Thaxton and her son witnessed the explosion right in their home.
“All of a sudden without warning the washing machine exploded. It was the loudest sound. It sounded like a bomb went off in my ear. There were wires, nuts the top was laying on the floor,” said Thaxton.
According to the U.S. Consumer Product Safety Commission, the top of the washing machine can come apart while it’s running. A total of 34 models are involved in the recall and as a result, Samsung is offering customers to choose one of three remedies.
- A free repair-plus a one year extension of the warranty.
- A rebate to be applied towards the purchase of a Samsung or other brand washing machines.
- A full refund for customers who bought their machines within 30 days of the announcement.
Full details about the in-home repair and the rebate can be found at http://www.samsung.com/us/TLW or call 1-866-264-5636.
It just hasn’t been a good year for Samsung. Samsung Galaxy Note 7 phone is part of a total model recall because some the phones caught fire due to a battery issue.
You can check to see if your Samsung washing machine is part of this recall, here.