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Gap refunds customer who returned 17-year-old shirt

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Mike Timmermann

Someone apparently returned a shirt and vest to the Gap 17 years after it was purchased, and an employee gave them a refund!

Customer returns Gap shirt 17 years later

Photo evidence, along with a note from an upset store manager, was posted to Reddit.

“Who on Earth accepted this as a return?!?!?! This item is from the summer of 2000! That was almost 17 years ago!” according to an image uploaded by thevintagekid. “Our return policy is 45 days! If you’re not sure, ASK! – Management.”

The photo has gone viral, generating nearly 4,000 comments over the past few days.

One user pointed out that the return policy at the time of the purchase allowed for unwashed and unworn items to be returned at any time.

According to Gap’s website, here’s the retailer’s current policy:

Returns and exchanges are free when you use our prepaid return shipping label or when you return in store. You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic. Items purchased from Athleta may be returned at any time.

Retailers like Nordstorm, Kohl’s and Costco are known for their generous return policies.

In fact, Costco guarantees satisfaction on everything they sell, including the $55 or $110 membership itself. Don’t like something? Bring it back for a full refund, excluding only a few items.

One Reddit user wrote, “My friend worked at Costco. He said they always have a huge line out the door with people returning TVs the day after the Super Bowl.”

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