Jesse’s Story of the Day

Flower company fails to deliver for Mama Sherman


The parents of Seahawks All Star Richard Sherman had a problem —

Someone was very late with a special delivery for the family.

Their Mother’s Day flowers were two days late.

And when the bouquet arrived, the family says the driver said something insensitive to Richard’s great-grandmother.

KIRO 7’s Jesse Jones has the story.

FTD Response:

“Each year, FTD and its network of thousands of local florist members deliver millions of beautiful arrangements to our customers with the vast majority of those orders delivered on time, to our customers delight. We take tremendous pride in sending the highest quality, freshest flowers available.

Occasionally, like any business, something can go wrong and expectations are not met, but we are 100% committed to our customers satisfaction. In this instance one of the orders was delivered late due to a delay with our local florist. However, we issued a full refund for their order and actually sent a free replacement bouquet to the customer, in addition to the one they received, albeit late.

We back our commitment to delivering fresh, beautiful floral arrangements with the FTD “Good As Gold” seven-day satisfaction guarantee. If our customers are not satisfied, we encourage them to contact us. Customer Service for FTD can be reached at 1-800-736-3383.”

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