Jesse’s Story of the Day

Expedia cancels family hotel reservation without them knowing


What happens when Expedia cancels your hotel reservation, without you knowing?

A family arrived in Canada ready to vacation, but when they arrived they had no place to stay, along with their 7 month-old child.

Gary and Joan Broughton used Expedia to make their travel plans. After finding out that their hotel reservation was canceled the hotel they were supposed to stay in was full because of Memorial Day weekend.

After investigating the families situation and contacting the travel agency, Expedia gave them a full refund of the canceled hotel reservation and refunded the unexpected expenses the family paid at a different hotel stay.

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