We’ve all experienced long wait times for food delivery. But imagine waiting 18 months for your pizza!
An Australian Domino’s customer ordered pizza and paid for his meal, but his food was never delivered. The man then decided to sue the chain and after the court heard his case he was awarded $1,203 Australian ($910 U.S.) because Dominos failed to show in court, according to The Daily Telegraph.
Here’s how his tale of pizza woe went down: in April 2015, the man ordered some food from his local Domino’s to celebrate a national holiday with his friends. The order of three pizzas, garlic bread, and soda never showed up, but the manager of the branch apologized and promised him a refund. He says he contacted Domino’s multiple times but never got his pizza or refund. As a shareholder in the company, he expected more.
After sending Domino’s the court order, he says they never tried giving him his money back. However, Domino’s says it wasn’t aware of the proceedings, after he claimed to have kept the company updated on every step he’s taken.
A Domino’s told the Telegraph in a statement that the company is “disappointed and embarrassed to head that we have let down a pizza-loving customer.”
“We can confirm we provided free pizza vouchers to our customer at the time of the incident but we clearly could have and should have done more,” adding, “We are working to make it up to him and have reached out to our customer this morning to make amends and to ensure he is not out of pocket for any expenses incurred.”
The spokesman said along with paying the court fee, the chain sent a free lunch to his workplace.
The customer says he was embarrassed having his friends over and no food was delivered. He says he took it as a “personal insult” and kept fighting.
This report includes information from the consumerist.com
Photo by Justin Sullivan/Getty Images