National Consumer News

Do you Bank with Wells Fargo? 4 things you should do to protect yourself


The Associated Press reports that customers should make sure no unusual activity occurred with their accounts.

Wells Fargo was fined $185 million by regulators after bank employees opened millions of unauthorized accounts. The company is looking to contact all customers and notify them to review their accounts. Although, Wells Fargo said they will reach out to customers, experts say don’t sit and wait for them to call.

The Associated Press recommends Wells Fargo customers should take these actions:


Call Wells Fargo, or head to a nearby branch, and ask to review all accounts opened in your name. You can also do this online if you’ve set up online banking for your Wells Fargo accounts. If there is any issue, let the bank know quickly. Make sure to go through your account history carefully for at least the last five years. Look for any unusual transactions or fees, since employees were transferring money between accounts without permission from customers, according to the CFPB. If you didn’t get a refund you feel you deserve, report the issue to the CFPB on its website , or call 855-411-2372.

If you have a private student loan from Wells Fargo, scrutinize those statements as well, said Banks. In August, the CFPB finedWells Fargo $3.6 million for charging its student loan customers illegal fees, not correcting errors on credit reports and other violations.


Everyone should check their credit reports at least once a year. But if you haven’t been doing that, now is the time, especially if you’re a Wells Fargo customer. You can get free credit reports once every 12 months from each of the major reporting agencies — Equifax, Experian, TransUnion — at .

The reports list all your creditors, so review them for any unauthorized credit cards that may have been opened or unpaid fees that may have been reported to the credit agencies. You should also look for inquiries made by Wells Fargo for new credit cards. Those inquiries stay on credit reports for 24 months and can slightly hurt credit scores for 12 months, said John Ulzheimer, who used to work at a credit bureau and is now president of The Ulzheimer Group, a credit consulting firm.

If you spot any Wells Fargo-related problems on your credit reports, ask the bank and the credit agencies to fix them.


According to bank, Wells Fargo employees applied for about 565,000 credit cards that consumers may not have authorized. Wells Fargo said it will contact those people to see if they want to keep the credit card accounts open.

Your immediate reaction may be to just close such an account, but a credit card account that was opened and never used may have actually helped your credit score, said Ulzheimer. That’s because having more unused credit available boosts a credit score — and so closing that account may hurt it. Higher credit scores can mean paying lower interest rates, so if you plan to apply for a mortgage or another loan soon, it may be best to keep it open until then, said Ulzheimer.

Bank accounts, however, have no effect on credit scores, so those can be closed.


The scandal is a good excuse to shop for other banks, said Ken Tumin, founder and editor of bank comparison . “This shows you that loyalty doesn’t buy you anything,” he said. Research other banks and credit unions — you might find that they are offering lower fees or paying higher interest rates, Tumin said.

Going forward, Wells Fargo said it has reformed its practices so the issue will not recur. Among the changes: It will automatically email or send a letter to customers when an account is opened or a credit card application is filled out. The bank also said it will end its sales quota system at year’s end.


Contact Joseph Pisani at . His work can be found at .

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