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Delta buys pizza for passengers after cancelling 300 flights due to Atlanta weather

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By Fiza Pirani, The Atlanta Journal-Constitution

After canceling 300 flights due to the severe thunderstorms and tornado watchplaguing the Southeast Wednesday, Delta Air Lines is catering to passengers’ appetites to help ease their frustration.

The Atlanta-based airline ordered more than 450 boxes of pizza for several passengers at airports in Georgia, Tennessee, Louisiana, Ohio, Kentucky and other states with canceled or delayed flights affected by the storms.

This isn’t Delta’s first time offering free grub to keep customers happy.

Last year, during Delta’s massive power outage that led to 2,300 canceled flights, the airline brought affected passengers donuts, pizza and free alcohol.

And in 2015, after a string of storms caused passengers heading to Atlanta to divert to South Carolina, Delta threw a few pizza parties to ease the pain.

“We know it’s not fun to be stuck on the ground somewhere,” Delta corporate communications manager Michael Thomas told The Atlanta Journal-Constitution.

Though Thomas doesn’t know exactly how many pizza boxes were dispatched, he said several stations in the Southeast, are in on the action.

In Panama City, Florida, Delta employees ordered 60 pizzas and 20 trays of chicken biscuits to feed well over 300 customers, he said.

Those stranded at the Nashville International Airport received 160 pizzas, plus 60 foot-long subs.

Some stations even brought out games and coloring books for passengers traveling with small children.

“It’s just a small gesture but it’s one that our customers do appreciate,” Thomas said.

Several passengers took to Twitter to offer their gratitude:

 

 

 

According to AJC’s Kelly Yamanouchi, Delta typically has approximately 1,000 peak-day departures a day from Atlanta.

The Federal Aviation Administration, Delta and Atlanta’s Hartsfield-Jackson International Airport advised travelers to check their flight status to find out if theirs is affected by the storms.

Delta said it is “working diligently” to re-book customers who have been affected, Yamanouchi reported.

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