Costco’s first week with Visa isn’t going as seamlessly as planned


By Theo Thimou,

Costco shoppers who were expecting a smooth transition when the warehouse club flipped the switch Monday (June 20) on its new credit card partnership with Citibank are finding they’re encountering problems activating their cards.

Many have taken to social media to mourn the loss of Costco’s partnership with American Express and to vent about the bumps in the road during this transitional period.

Twitter speaks out on the Costco card switch

Many Twitter users complained about the customer no-service they’ve been getting on the phone from Citibank as they’ve tried to activate their Costco Anywhere Visa Card by Citi.

Citi, for its part, has owned the snafus and promises they’ll be clearing up soon.

“Due to the tremendous response, some customers experienced delays reaching customer service. However, call volumes are starting to return to normal,” a spokesperson said. “We sincerely apologize to those who have been inconvenienced and are absolutely committed to serving our existing and new cardmembers.”

Meanwhile, emotions were raw with this Twitter user who lamented the parting of American Express and Costco as though they were two star-crossed lovers in the night!

And to voice his displeasure, this man took liberties with the famous “Member since…” riff popularized in ads for American Express:

What’s your experience been with the transition? Write in below and let us know!

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